GUARANTEE & RETURN POLICY Cervila Shoes Online Store offers a 100% Guarantee to our customers, We consider excellent service to be the foundation of our business, and want to ensure you are absolutely satisfied with your experience. If the shoes don’t fit we will exchange for the correct size at no cost other than shipping. This is our 100% Guarantee to provide superb confidence in our service and products. However on the very rare times that we make a mistake, we will exchange the shoes at no cost and pay shipping both ways. You have 30 days from the date you received your item to notify us of your request for exchange. An order can be exchanged once only. You must send the item back to us in its original condition, an item damaged or marked by you cannot be returned. Shoes should be checked on carpet to ensure they are not marked (shoes with soles that are marked or scratched, even in a minor way, cannot be returned). If the goods need to be returned send us an e-mail to firstname.lastname@example.org letting us know of the problem. We will give you full instructions on how to proceed. Shoes must not be sent back without getting instructions from us. We will work with you to fix things, customer satisfaction is extremely important to us.
Please notice that if we don't have the shoes in our stock, we will make it but takes an extra 20 business days for the production.